Posten Norge AS

Norway Post and Alltracking will help you find the package or shipment you paid for. It is not difficult to track parcels on our website.  

Do not panic if you have not done it previously. Alltracking made is so simple for anyone involved.

If you enter the main page of the Alltracking website you will see the upper panel with a few buttons to click on.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Norway with Norway Post so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button. The next thing you know the information regarding your package or shipment will be displayed on your screen,

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

Whether your parcel is almost there or not there yet, usually the customers want to know exactly when to expect it.

It is not difficult to track and trace your package with the help of the Alltracking e-tracking system.
 
You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.
 
The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.
 
Parcelforce has a transparent tracking service and the information present on the website is corrected before being completed.  
 
Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.
 
The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that parcels may overgo.
 
The Local or International Tracking department deal with lost/delayed or damaged packages.
 
If you have a feeling that may be your case, do not hesitate to contact the team for specifications.

If you are wondering how to find the tracking number and have no clue where to search, read below.

The website is easy to understand and follow.

Track and Trace system in Norway
 
Since the day one the company has influenced many great postal decisions and has given the customers a good reason to enjoy the process that usually considered to be stressful.
 
All packages and shipments in Norway sent or delivered with Norway Post are usually monitored within the system.
 
Norway Post uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

The parcels that Norway Post tracks are easily checked anywhere in the world.

Norway Post is a great logistics partner for any tracking website, because it is:

- A part of reliable online global tracking system that is available 24/7
 
- Has integrated electronic invoices and statements
 
- Offers an access to comprehensive reports as required by tracking websites to offer customers appropriate information.

Norway Post track and trace system is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from Norway Post database for your convenience. This allows you to monitor the progress of any time of order to delivery end.
 
Do not hesitate to take advantage of the capabilities the system offers.

Non-trackable packages or shipments give customers a reason to doubt even the most reliable companies. But before you think it is your case, consider the following:There can be numerous reasons for the non-trackage of the parcel you need information for.

But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

Norway Post dedicates much time to the analysis of the customer's feedback. It is important because only due to objective opinions sent from customers the service can improve significantly.

Norway Mail has very attentive and caring staff willing to go the extra mile for the customers to be satisfied - but 100% of cases simply cannot be successful.

The parcel may be lost on the way to the final destination. These cases are rare but they do exist.

In case this happens please contact the Customer Service team for further assistance.  

The investigation will need to take place and the company will take the responsibility of offering you a solution.

Please note that you will be asked to offer information that will help to investigate the case. It usually takes up to 48 hours to get a response from the Customer Support team. 

The complaints, appraisals, suggestions and the tracking number information requests are all accepted in written form.

But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

The Customer Service team will be able to provide you all the answers you need. Keep an eye on their reply.

Whether you want to comlain or have any siggestions, you are free to contact the Customer Service team at Norway Post.

Usually customers have the following claims that Customer support team deals with:

1) Tracked packages that did not reach the destination

At Norway Post, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.

Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Norway Post cannot be held responsible for it. 

In most of other cases, the delivery company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was on hold with Norway Post).
    
The seller will discuss the issue with the respective post company. In this case the seller is responsible for the condition of items when you receiev them.  
 
If the item is damaged you can enclose pictures, put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigare what happened with Norway Post and either refund you or give you a substitute product.
 
3) Confiscated tracked items
 
Norvegian companies engaged in delivery may still have packages delayed for reasons beyond their control even if they are super professional in what they do.  

If a package contains a prohibited item when entering Norway or another country (if the package originates from  Norway and goes abroad), then it will most likely be confiscated at customs by officials). Norway Post, for example, is rather strict so the company check all the items that it sends on your behalf.