Hellenic Post S.A. (ELTA)

Alltracking is the website that customers like to visit over and over again. The major bonus is its functionality. The website is created for absolutely anyone. Whether you have the experience or not, you surely will understand what to do.

The most important possession of yours is the tracking number that you will need at all times while you visit the Alltracking website.

The block you will need is “Track and Trace”. Click on it right on the upper panel and track your parcel using just a tracking code. Alltracking system is integrated with the global parcel tracking service that can track any goods you send via post from Greece with Hellenic Post.

The unique combination of letters and digits is needed to give the customers all the existing parcel-related information collected from various sources.

So when you enter the “Track and Trace” page and introduce the tracking number that you have printed on your receipt or confirmation letter in your email – the next step is to click the Track button and collect the given info.

This displayed information will tell you where exactly the parcel is and the current status of the shipment.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

 If you consider your parcel lost or stolen on the way, address your concerns in written form or by dialing the number of the Customer Service team representatives.

The package or shipment Hellenic Post has assigned the tracking number for can be found in the system 24/7.

The tracking number is the combination of letters and numbers that will help you to clarify the status and the location of your parcel.

Alltracking makes each customer a priority. We want you to find what you want in the system therefore we will try to be as accurate with information provided to you as we possibly can.

Everyone who enters Alltracking.com will be asked to introduce numbers and digits known as tracking numbers to have the basic parcel information available for their convenience.

Hellenic Post is a fast reliable post service that operates within the global e-tracking unit.

Because Hellenic Post works with customers and parcels daily, the Customer Service team has to update information as soon as the package or shipment reaches any hub or changes the status.

In case the website keeps the information without any updates you have a full right to ask for additional details. Do this via email enclosing the tracking number you have so the status of the package can be checked.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that parcels may come across.

In case you want any additional information or you have a gap you want to fill in with information, contact the Customer Service team.

Order tracking is a standard procedure in Hellenic Post’s daily activity. The company has a professional staff, who monitor and passes on the most recent news/changes that package or shipments face.

Track and Trace System in Greece

The national postal service provider Hellenic Post delivers express and EMS mail and parcels across Greece and internationally.

What is Track and Trace system in Greece famous for?

First of all, the Track and Trace system is convenient for everyone. No matter where you are located and what time of the day it is, the system is available 24/7.

The Track and Trace procedure is free of change for our customers.

Track and Trace is an important tool in the work of our website. Without it, the system would not be complete.

The system allows the package or shipment to be tracked for status and location identification.

If you have quick access to the local branch or the closest office, you will be offered the information there if you ask the employees to tell you the updates.

Usually, users can track their parcels or correspondence in detail once they visit the office.

But if you want to use the online system, you can easily find all the data you need on the Alltracking website having just a tracking code.

Sometimes it may happen that the information is missing even though you introduced all the details that were needed.

In such case do not hesitate to contact the company you have booked the shipping with. It doesn’t have to mean that there is anything wrong with the parcel. It may just be stuck somewhere for days. In situations like this, the information will be updated as soon as the parcel leaves the place for further traveling experience.

Lost access

If you lost access to your number or have forgotten where it is – try recovering back the email or if you cannot do so, contact the courier company explaining the situation.

No updates

When you keep entering the website and see no updates on the screen, do not start to panic or make conclusions based on what you see. The parcel may be stuck in transit, for that reason there will not be shown any updates until the parcel moves from the hub to the next destination.

There can be several causes why this could be possible:

Lost parcel

These cases are rare. But the parcel may be lost on the way to its final destination. If or when this happens get in touch with Hellenic Post immediately.

The Hellenic Post Customer Service team is responsible for the answers that you are seeking.

In 100% of the cases, the investigation will need to take place and the company will take the responsibility of offering you a solution.

At this point, all you need to do is be patient and let the professional solve it for you.

Do not paniс if you have not received an answer straight away. It usually takes up to 48 hours to get a response from the Customer Service team if the matter is urgent. 

The complaints, appraisals, suggestions, track number information requests, and so on can be submitted.

If you happen to be nearby any of the Hellenic Post offices, you can expect to be offered information there.

Delay due to customs

If your package is held at customs, you have to get in contact with the courier service company that was originally in charge of your shipment.

Normally, they should be able to assist you with the customs clearing process, or even, just identifying the problem which is also an important step.

Before you get in touch with the representatives, make sure you have the tracking number to offer for the Hellenic Post team to check its status.

Usually, the complaints the customers have fall into several categories.
 
Tracked shipments delays
 
Even though there is a way to track your parcel, people find a way to complain. When delays occur the Customer Service team gets most questions.
 
International shipping – If a package is coming from overseas (other countries), it is safe to assume that delivery may take longer than usual.
 
Weather conditions or traffic – It is not so rare that during busy periods, such as holidays, or heavy snow, the parcel would take longer to arrive at its destination.
 
In case you didn’t find the information satisfactory and you want to get into more details about the parcel – you can contact the Customer Service representatives to offer you the additional information that could be useful and calm you down.
 
Returned tracked items
 
You can complain about any tracked item and if it is the post service fault, they will be held responsible.
 
For instance, at Hellenic Post, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Mail Redistribution Centre.
 
If you found it wrong, check with the representatives of the company what happened and why It is clear that if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, Hellenic Post cannot be held responsible for it. In most of the other cases, Hellenic Post will investigate the case and refund you.

Damaged tracked parcels
 
Customers get extremely emotional about damaged items. And it is justified. But if this happened to you, you need to get in contact with the seller as soon as possible. ( this is for those who purchased an item online that was later on sent with Hellenic Post).
 
The seller will discuss the issue with the original sender – which in this case is Hellenic Post.
 
In this case, the seller is responsible for the condition of the items when you receive them. If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with Hellenic Post and either refund you or give you a substitute product.
 
Prohibited goods
 
Sometimes the customs have all the rights to confiscated the prohibited goods when they reach the country.
 
It is only your responsibility to make sure the package or shipment consists of the items that can enter the country of destination.
 
In case this happens, contact the Customer Service team for clarifications and they can advise you what to do.
 
An important notification, Hellenic Post service company does not solve this issue for you. But it can give you ideas and offer possible solutions.