FirstMile

Alltracking helps customers Track and Trace their packages and shipments from any part of the world.

When you enter the combination of characters you are most likely to find the updates immediately.

Our online system offers them every 24 hours with tiny exceptions when the parcel has not reached the hub yet.

But let us tell you that no matter if it is your first ever package to track or the fifth, it is equally easy to do it.

Do not panic if you have not done it previously. Alltracking made is so simple for anyone involved in the tracking process.

If you enter the main page of the Alltracking website you will see the upper panel with a few buttons to click on.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send from the USA so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of characters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions, feel free to contact our Customer Service team for clarifications.

FirstMile has a standard way of offering customers information updates.

You are being given a tracking code which you can use on the company’s website or this website here. The only difference is that the website’s “check your parcel status” procedure is far more complicated.

It is not difficult to Track and Trace your package with the help of the Alltracking e-tracking system.

You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of characters you possess is everything you need to have to know where your parcel is.

FirstMile has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that happen.

The Local or International Tracking department deals with lost/delayed or damaged packages.

If you have a feeling that may be your case, do not hesitate to contact the team for specifications.

If you are wondering how to find the tracking number and have no clue where to search, read below.

The website is easy to understand and follow.

Track and Trace system in the USA

Packages sent and delivered by FirstMile are usually monitored within the system. They can be analyzed by the company itself or by enterprises like Alltracking.

FirstMile uses particular tracking technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

Usually, the tracking numbers that FirstMile assigns are easy to monitor anywhere in the world.

FirstMile is a great logistics partner for any tracking website because it is:

-A part of a reliable online global tracking system that is available 24/7
-Has integrated electronic invoices and statements
-Offers access to comprehensive reports as required by tracking websites to offer customers appropriate information.

The local Track and Trace system is available 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from the company’s database for your convenience.

This allows you to monitor the progress of any time of order to delivery end.

Do not hesitate to take advantage of the capabilities the system offers.

It can happen that the data is missing from the system. The customers usually see it as a bad sign.

If you cannot explain the absence of information – think of it as of a delay that will eventually be successful and the status will be shown after the package reaches a certain location.

Most of the time customers panic when the information is not being updated but we have to admit there can be a rather convincing reason.

There can be numerous explanations for the non-trackage of the parcel you need information for.

But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

FirstMile은 매일 수백 개의 소포를 처리하기 때문에 모든 소포를 처리하기 어렵다고 생각하는 분들이 많지만, 이는 사실이 아닙니다. 이 회사는 경험이 많고 일을 잘 처리합니다.

퍼스트마일은 신뢰 등급이 너무 높아 누구도 실망시키지 않을 만큼 소포를 매우 잘 관리합니다. 대부분의 경우가 성공적이지만 항상 100% 완벽할 수는 없습니다.

FirstMile 직원은 일반적으로 모든 작업에 매우 세심하고 배려하며 고객이 만족할 수 있도록 최선을 다하지만 100%의 경우가 항상 성공할 수는 없습니다.

소포가 최종 목적지로 가는 도중에 분실될 수 있습니다. 이러한 경우는 드물지만 존재합니다.

이 경우 회사 고객 서비스 팀에 문의하여 추가 지원을 받으시기 바랍니다.

조사를 진행해야 하며 회사는 고객에게 솔루션을 제공할 책임을 지게 됩니다.

사례 조사에 도움이 되는 정보를 제공하도록 요청받을 수 있습니다.

회신을 받는 데 보통 최대 48시간이 소요됩니다.고객 서비스 팀에 문의하세요. 불만, 감정, 제안 및 추적 번호 정보 요청을 제출할 수 있습니다.

그러나 분실된 소포만이 유일한 변수는 아닙니다. 소포가 운송 중에 멈추거나 세관에 걸리거나 어떤 이유로든 지연될 수 있습니다.

고객 서비스 팀이 필요한 모든 답변을 제공해 드릴 수 있습니다. 답변을 계속 주시하세요.

FirstMile seems to have one of the best Customer Service teams in the USA – the staff is capable of dealing with any types of requests and issues.

Whether you want to complain or have any suggestions, you are free to contact the company’s Customer Service team.

Usually, customers have the following claims that the Customer Service team deals with:

1) Tracked packages that did not reach the destination

At FirstMile, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Parcel Redistribution Centre.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, FirstMile cannot be held responsible for it. In most of the other cases, the delivery company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with FirstMile).

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with FirstMile and either refund you or give you a substitute product.

If you have any claims that you want to address to the team, please use this link to contact the team: fill in the form and send it. https://www.firstmile.com/contact-us

You can also use this email address: [email protected]