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Alltracking is the website to satisfy your informational needs.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send via DAO from Denmark so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of digits and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications. But first, check if you introduced all the tracking code digits correctly.

DAO Denmark is an express post and logistics company with the capability to take any postal request to almost anywhere on the map.

DAO will make sure the delivery reaches the destination in 99% of the cases. But cannot omit the 1% that does, unfortunately, happen.

Alltracking will let you check your packages and shipment status as much as you want. There is no time or entry limit.

If you want to know where exactly your package is travelling to at the moment, enter the Alltracking website and see the upper panel on the main page. The track and Trace button is what you are looking for.

The page will direct you to the tracker field that you have to use to get the information you request.

The postal tracker field that you use to introduce the tracking number shown on your receipt will help you to trace the parcel.

The package information will include the time and date, the hub, and the status.

If you happen to not see any information or you cannot see any progress for days, consider contacting the Customer Service team for further instructions.

Do not hesitate to use the Customer Service team’s services provided by the company itself, n case you have doubts about any delay that takes longer than average.

But before you start to complain please wait to make sure the parcel is not just being delayed and got lost on the way.

There can be several issues with it and here are some examples:
- Issues with the delivery address may occur. This is one of the most common reasons why the parcel information is not updated. Wait for further instructions as they will appear once the company asks you to clarify the location.
- The packages and shipments may not have reached the hub just yet. This means sometimes they are at the stage where the information simply cannot be displayed yet. Here you would also have to wait for the latest parcel news to be updated.

We do not exclude the lost parcel case but DAO takes really good care of their shipments.

Just so you know, in the worst situation that your parcel is lost, you still have a Customer Service team to assist you.

In case of a lost package, you would have to contact Customer Service representatives for confirmation and further instructions.

If this ever happens to you, please know that the company will refund you for the lost parcel if the reasons are objective.

Do not hesitate to ask for additional information if you need it. If you have doubts you are entitled to receive the answers you seek to find.

The “Track and Trace” system is easily understandable.

Every step of the way is monitored and displayed for your convenience by a team of professionals who update the information with its changes.

You see these notifications immediately.

Track and Trace by DAO

There is a separate page on the Alltracking website where you can check your parcel status. The Track and Trace button will take you directly there.

Alltracking website has an upper panel on the main page that will direct you to where you need to get.

Once you see Track and Trace button – click on it and get ready to be redirected to the page where you need to enter the tracking code.

If you do not know your tracking number, you can ask for it in the online store where you purchased the goods.

The tracking number will lead you to the information that you need to know.

If you think that Track and Trace section will not answer all your questions, consider contacting the Customer Service team.

If customers cannot track the package for a long time (and we recommend waiting a week for the updated information to appear in the database).

If you waited enough and still cannot track it please contact the Customer Service team for an investigation.

Be sure that the Customer Service representatives always jump in to offer advice, a solution, or compensation when it is the case. Don’t rush their research and investigations. They will get back to you as soon as they have a reply for you.

At times when the customer cannot track the parcel online, there is a problem with it. It can be an insignificant delay or it can be a serious issue. The only way to find out is to ask the company directly why the parcel cannot be tracked.

Please also note that sometimes it happens that the customer is not attentive enough to the tracking number details.

Check for no mistakes to be made while entering the number before you panic.

In every other case that you find suspicious, contact the Customer Service team.

Whether it is stuck in customers, lost, damaged, or ended up at the wrong address – the customer needs to know.

Usually, before this is officially announced, the information on the website is frozen. It disappears for a while and the customer keeps wondering where it may be.

It can also happen that the system may not show you all the information at once.

It can also happen that the information you expect so much to see is not shown on the screen.

Being the most influential post-service company in Danmark makes DAO responsible for great service and customer satisfaction.

Even though the company never fails to do its job well but on the rarest occasion delays and lost items can be the reason for an investigation.

Before you find out the real reason why you cannot track or get updated information on your package or shipment, please wait for things to change. We assure you that the delivery company is doing everything They can to get the package delivered to the destination.

We strongly recommend you not panic if your package has not reached the final point yet.

In 99% of the cases it got delayed somewhere and as soon as something changes, the updates will be shown on the Alltracking website.

If the delivery status of your package remains unclear, be sure to inform the Customer Service team and ask your questions to receive answers.

You would have to start an official claim and write down all the details you have – the tracking number is extremely important to have. Sometimes the company may also ask you what the package consists of and how valuable the items are.

Then they will check the address with you and make sure all the information coincides. Their system will update you with the information received from the distribution center.

If the package was not retained in one of our distribution centers the Service team will continue the search to find out where things went wrong.

The investigation may take some time. Give it as much patience as you can. The company will come up with a solution even if the worst scenario is when the parcel is damaged or lost.

DAO는 모든 클레임을 검토합니다. 회사는 회사에서 서비스를 구매하는 모든 사람을 소중하게 생각합니다. 무거운 상자가 있든 작고 작은 패킷이 있든 상관없습니다. 회사에게는 동등한 우선순위가 있습니다.

패키지 도착에 불만이 있거나 의심스러운 점이 있으면 고객 서비스 담당자에게 연락하여 클레임을 제기하도록 요청하세요.

회사에 클레임이 있는 경우 쉽게 해결할 수 있습니다. 대부분의 경우 청구 절차를 완료한 후 DAO의 책임이 인정되면 손실이나 피해가 극심한 경우 보상을 받을 수 있습니다.

일반적으로 이러한 청구는 공식 웹사이트에 있는 주소를 사용하여 우편으로 접수합니다.

이메일이나 공식 웹사이트를 통해 제안할 사항이 있는 경우 이를 전달할 수도 있습니다.

DAO에는 매일 수십 건의 요청을 분류할 수 있는 훌륭한 고객 서비스 팀이 있습니다.

회사에 직접 연락하면 클레임을 우선시할 가능성이 높습니다.

상품이 분실되거나 손상된 경우회사는 일반적으로 손해액의 100%를 배상합니다.

청구된 우편요금이 가격표에 명시된 우편요금을 초과하는 경우, 서비스 이용자는 초과 지불한 금액을 배상받습니다.

우편물의 운송 및 배달 기한을 초과한 것에 대한 청구가 있는 경우, 회사는 청구된 총 우편요금 금액을 배상하지 않습니다. 화물의 특정 우편물에 대한 가격표에 명시된 우편 요금의 일부를 보상해 드립니다.

기타 다른 청구 사항이 있는 경우 주저하지 마시고 고객 서비스 팀 담당자에게 연락하여 옵션을 논의하시기 바랍니다.

제안이나 클레임을 보내시려면 고객 서비스 팀에 연락하여 서면으로 상황을 설명해 주세요.

[email protected] 을 이용해 주세요.