Castle Parcel

Our official website gives all the customers a chance to follow the instruction and get access to their information hidden behind the tracking number.

It is very easy to navigate on the website. All the steps one needs to perform will be indicated on the main page of the website.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send from New Zealand with Castle Parcels so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of numbers and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions left, feel free to contact our Customer Service team for clarifications.

Castle Parcels will try to deliver 100% of the parcels to their final destination. The company is reliable and customer-friendly when issues appear.

If you have a tracking number it is easy to monitor all the changes online as the information is updated for our customers' convenience.

The tracking number Castle Parcels assigns to each package or shipment can reveal additional information about the status and the hub of the package before it reaches the final destination.

The tracking number will help with the delivery item identification. The number consists of unique characters.

With the help of these numbers and letters defined in a unique combination, you can find your parcel even if it is stuck in transit, delayed, or damaged.

Castle Parcels has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that may appear on the way.

The status of the parcel depends on the state of the package at the very moment – so if no changes are showing up this can mean the package is possibly lost.

If you have a feeling that may be your case, do not hesitate to contact the team for specifications.

The order tracking process is simple when you know how to do it. If you find yourself on our website for the first time read the website through carefully not to miss any important details. The main page will direct you to where you need to get. The upper panel will display all the sections you can visit.

Alltracking and our colleagues from the logistics domain work side-by-side to offer you the tracking information you need to have but only with the condition that you have a tracking number on you in the first place.

If you are wondering how to find the tracking number and have no clue where to search, read below.

Track and Trace System in New Zealand

Generally, the Track and Trace system is favorable for the customers. Just like most serious enterprises, Castle Parcels treats their customers with respect and willingness to step up in complicated situations providing the best service they can.

The logistics industry is very well-developed. The system is electronic and perfectly processed and monitored by specialists in the respective domain.

Alltracking always uses information technology for our post and freight tracking systems. That is why the parcels that for, example Castle Parcels, tracks are easily monitored by us.

Track and Trace system in New Zealand is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from their server database for your convenience. This allows you to witness the progress of any time of order to delivery end.

If this happened to you, please consider waiting a while or contacting the Customer Service team representatives.

From an insignificant delay to the parcel being lost - we have to exclude each variant step by step.

There can be numerous reasons for the non-trackage of the parcel you need information for.

But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

Although we have to admit, that almost 100% of the packages end up at the destination point, there can be certain cases when the parcels are missing or heavily delayed to the point that the client needs to write letters and complaints.

This is a rare case but we still have to mention the cases when the parcel did not get to the destination point. They do exist.

The parcel may be lost on the way to the final destination. These cases are super-rare but people still need to be informed.

In case this happens think to contact the representatives of the Castle Parcels’ team for further assistance.

The investigation will need to take place and the company will take the responsibility of offering you a solution. Castle Parcels must give you answers and inform you of all the details.

The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.

No panic if the package is still missing – either it will be found or you will get a refund. In both cases, you have to wait first and then follow the instructions given by the Customer Service team.

Do not hesitate to contact them.

If you enter the company’s website you will see many positive comments of the company’s relevance and activity.

But from time to time the customers file claims and Castle Parcels has to deal with them professionally.

Because the company mostly deals with cargo, if something happens – it has to be sorted out immediately.

If delays take place – it is usually a problem because goods arrive in the amounts that can create certain issues for those who expect them.

Of course, there can be serious problems standing in the way of successful deliveries but please note that the company is an expert on the market and will try to match your expectations no matter what.

Some products or groups of goods can be denied access - explosives, counterfeit goods, valuable antiques, things of an immoral nature, etc.

All the claims have to be sent in written form to [email protected]

The company will contact you back.