BOXIN

Alltracking은 고객들이 세계 어느 곳에서나 자신의 패키지와 배송물을 추적하고 확인할 수 있도록 도와줍니다.

특정 문자 조합을 입력하면 즉시 업데이트를 확인할 수 있습니다.

우리의 온라인 시스템은 24시간마다 업데이트를 제공하며, 패키지가 허브에 도착하지 않은 경우를 제외하고는 예외 없이 작동합니다.

하지만 알려드리자면, 첫 번째 배송물을 추적하든 다섯 번째든 상관없이 모두 동일하게 쉽습니다.

이전에는 해본 적이 없더라도 걱정하지 마세요. Alltracking은 추적 과정에 참여하는 누구나 쉽게 사용할 수 있도록 설계되었습니다.

Alltracking 웹사이트의 메인 페이지에 접속하면 상단 패널에 클릭할 수 있는 몇 개의 버튼이 표시됩니다.

상단 패널의 “추적 및 조회” 버튼이 바로 우리 웹사이트에서 배송물을 찾고자 할 때 클릭해야 할 곳입니다.

Alltracking 시스템은 중국에서 발송한 모든 화물을 추적할 수 있는 글로벌 배송 추적 서비스와 통합되어 있습니다. 따라서 “추적 및 조회” 페이지에 접속하면 고유한 문자 조합을 입력해 달라고 요청합니다.영수증이나 이메일 확인서에 인쇄된 코드를 입력하세요.

제공된 코드를 입력란에 입력한 후 ‘추적’ 버튼을 클릭하세요.

그러면 귀하의 패키지나 배송에 대한 정보가 화면에 표시됩니다.

코드 입력 시 어려움이 있거나 기타 질문이 있다면 고객 서비스 팀에 문의해 주시기 바랍니다.

BOXIN has a standard way of offering customers information updates.

You are being given a tracking code which you can use on the company’s website or this website here. The only difference is that the website’s “check your parcel status” procedure is far more complicated.

It is not difficult to track and trace your package with the help of the Alltracking e-tracking system.

You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.

BOXIN has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that take place.

The Local or International Tracking department deals with lost/delayed or damaged packages.

If you have a feeling that may be your case, do not hesitate to contact the team for specifications.

If you are wondering how to find the tracking number and have no clue where to search, read below.

The website is easy to understand and follow.

Track and Trace system in China Packages sent and delivered by BOXIN are usually monitored within the system. They can be analyzed by the company itself or by enterprises like Alltracking.

BOXIN uses specific post technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for.

Usually, the tracking numbers that BOXIN assigns are easy to monitor anywhere in the world.

BOXIN is a great logistics partner for any tracking website because it is:
-A part of a reliable online global tracking system that is available 24/7
-Has integrated electronic invoices and statements
-Offers access to comprehensive reports as required by tracking websites to offer customers appropriate information.

BOXIN’s Track and Trace system is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from the BOXIN’s database for your convenience.

This allows you to monitor the progress of any time of order to delivery end.

Do not hesitate to take advantage of the capabilities the system offers.

The data may be missing from the system. The customers usually think it is bad sign.

If you cannot explain the absence of information – think of it as of a delay that will eventually be successful and the status will be shown after the package reaches a certain location.

Most of the time customers panic when the information is not updated but we have to admit there can be a rather convincing reason.

There can be numerous explanations for the non-trackage of the parcel.

Before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not changed and there is no news that the tracking website can share.

When changes take place, the status of the parcel will be updated accordingly.

But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

Though many may consider that BOXIN may have hundreds of packages daily and it is hard to take care of all of them, it is not true.

The company is experienced and does the job well.

BOXIN takes very good care of the parcels as the trust rating is too high to let anyone down. Even though most cases are successful, this cannot be 100% flawless all the time.

BOXIN employees are usually very attentive and caring when it comes to all the actions that need to be done, going the extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.

The parcel may be lost on the way to the final destination. These cases are rare but they do exist.

In case this happens please contact the BOXIN’s Customer Service team for further assistance.

The investigation will need to take place and the company will take the responsibility of offering you a solution.

Please note that you will be asked to offer information that will help to investigate the case.

It usually takes up to 48 hours to get a response from the Customer

Service team. The complaints, appraisals, suggestions, and tracking number information requests can be submitted.

But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

Customer Service team will be able to provide you all the answers you need. Wait for their reply.

BOXIN seems to have one of the best Customer Service teams in China – the staff is capable of dealing with any types of requests and issues.

Whether you want to complain or have any suggestions, you are free to contact the company’s Customer Service team.

Usually, customers have the following claims that the Customer Service team deals with:

1) Tracked packages that did not reach the destination

At BOXIN, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the Parcel Redistribution Centre.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, BOXIN cannot be held responsible for it. In most of the other cases, the delivery company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (this is for those who purchased an item online that was later on sent with BOXIN).

The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them.

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with BOXIN and either refund you or give you a substitute product.

If you have any claims that you want to address to the team, please use this electronic address to do it: info@ boxinexpress.com