AtWindow

Alltracking helps customers track and trace their packages and shipments from any part of the world.

When you enter the combination of numbers you are most likely to find the updates immediately.

Our online tracking system offers them every 24 hours with tiny exceptions when the parcel has not reached the hub yet.

But let us tell you that no matter if it is your first ever package to track or the fifth, it is equally easy to do it.

Do not panic if you have not done it previously. Alltracking made is so simple for anyone involved in the tracking process.

If you enter the main page of the Alltracking website you will see the upper panel with a few buttons to click on.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send from China with AtWindow so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of characters/ numbers and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The next thing you know the information regarding your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions, feel free to contact our Customer Service team for clarifications.

AtWindow has a standard way of offering customers information updates.

You are being given a tracking code which you can use on the company’s website or this website here. The only difference is that the website’s “check your parcel status” procedure is far more complicated.

It is not difficult to Track and Trace your package with the help of the Alltracking e-tracking system.

You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of digits and letters you possess is everything you need to have to know where your parcel is.

AtWindow has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that take place.

The Local or International Tracking department deals with lost/delayed or damaged packages.

If you have a feeling that may be your case, do not hesitate to contact the team for specifications.

If you are wondering how to find the tracking number and have no clue where to search, read below.

The website is easy to understand and follow.

Track and Trace system in China/the USA

Packages sent and delivered by AtWindow logistics company are usually monitored within the system. They can be analyzed by the company itself or by enterprises like Alltracking.

AtWindow uses specific tracking technologies to give the customers access to the data that is associated with the packages and shipments that customers have unique tracking codes for. Usually, the tracking numbers that AtWindow assigns are easy to monitor anywhere in the world.

AtWindow is a great logistics partner for any tracking website because it is:
-A part of a reliable online global tracking system that is available 24/7
-Has integrated electronic invoices and statements
-Offers access to comprehensive reports as required by tracking websites to offer customers appropriate information.

AtWindow’s Track and Trace system is available for you to access 24 hours a day, 7 days a week and Alltracking generously provides the accumulated data from the AtWindow’s database for your convenience.

This allows you to monitor the progress of any time of order to delivery end.

Do not hesitate to take advantage of the capabilities the system offers.

It can happen that the data is missing from the system. The customers usually see it as a bad sign.

If you cannot explain the absence of information – think of it as of a delay that will eventually be successful and the status will be shown after the package reaches a certain location.

Most of the time customers panic when the information is not being updated but we have to admit there can be a rather convincing reason.

There can be numerous explanations for the non-trackage of the parcel you need information for.

But before any panic starts, customers are advised to consider it being stuck in transit. This means that the status of the package has not moved in a long time and there is no news that the tracking website can share.

After any significant changes take place, the status of the parcel will be updated accordingly. But if you do not see it straight away, do not consider the package lost – it can just be temporarily delayed.

Though many may consider that AtWindow may have hundreds of packages daily and it is hard to take care of all of them, it is not true. The company is experienced and does the job well.

AtWindow takes very good care of the parcels as the trust rating is too high to let anyone down. Even though most cases are successful, this cannot be 100% of the cases.

AtWindow employees are usually very attentive and caring when it comes to all the actions that need to be done, going the extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.

The parcel may be lost on the way to the final destination. These cases are rare but they do exist.

In case this happens please contact the AtWindow’s Customer Service team for further assistance.

The investigation will need to take place and the company will take the responsibility of offering you a solution.

Please note that you will be asked to offer information that will help to investigate the case.

It usually takes up to 48 hours to get a response from the Customer Service team. The complaints, appraisals, suggestions, and tracking number information requests can be submitted.

But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

Customer Service team will be able to provide you all the answers you need. Keep an eye on their reply.

앳윈도우는 중국 최고의 고객 서비스 팀 중 하나인 것 같습니다. 직원들은 모든 유형의 요청과 문제를 처리할 수 있습니다.

불만이 있거나 제안 사항이 있으면 언제든지 AtWindow의 고객 서비스 팀에 문의할 수 있습니다.

일반적으로 고객 서비스 팀은 다음과 같은 클레임을 처리합니다:

1) 목적지에 도착하지 않은 추적된 소포

앳윈도우에서는 물품 배송이 완료되지 않으면 발송자에게 반품하거나 소포 재배포 센터로 반송합니다.

배송 라벨에 잘못된 주소를 인쇄했거나 반송 주소를 기재하지 않았거나 물품 포장을 잘못한 경우 AtWindow는 이에 대해 책임을 지지 않습니다.

그 외 대부분의 경우 배송업체에서 사건을 조사하고 환불해 드립니다.

2) 파손된 추적 소포

상품이 파손된 경우 가장 먼저 해야 할 일은 가능한 빨리 판매자에게 연락을 취하는 것입니다. (이는 다음과 같은 분들을 위한 것입니다.온라인으로 구매한 상품을 나중에 AtWindow로 발송한 경우)

회사는 이 과정에서 모든 관련자와 문제를 논의할 것입니다. 이 경우 회사는 회원님이 상품을 수령했을 때의 상품 상태에 대해 책임을 집니다.

상품이 손상된 경우 사진을 동봉하고 판매자 또는 배송업체에 보내야 하는 이메일에 모든 내용을 서면으로 작성할 수 있습니다.

팀에 전달하고 싶은 클레임이 있는 경우 이 이메일 주소를 사용하여 팀에 연락하세요: [email protected]

또는 공식 웹사이트의 문의하기 섹션 https://www.atwindow.com/index.php?m=contact&a=index&classify_id=235의 링크를 사용하여 필요한 모든 항목을 작성한 후 팀에 요청을 보낼 수 있습니다.