AnserX

Alltracking helps customers track and trace their packages and shipments from any part of the world.

When you enter the combination of letters and numbers you are most likely to find the updates immediately.

Our Alltracking online system offers them every 24 hours with tiny exceptions when the parcel has not reached the hub yet.

But let us tell you that no matter if it is your first ever package to track or the fifth, it is equally easy to do it.

Do not panic if you have not done it previously. Alltracking made is so simple for anyone involved in the tracking process.

If you enter the main page of the Alltracking website you will see the upper panel with a few buttons to click on.

The “Track and Trace” button on the upper panel is where you need to get when you want to find your package on our website.

Alltracking system is integrated with the global parcel tracking service that can track any goods you send with AnserX, so when you enter the “Track and Trace” page we will ask you to introduce the unique combination of numbers and letters that you have printed on your receipt or confirmation letter in your email.

Then enter the given code into the field and click the Track button.

The information on your package or shipment will be displayed on your screen.

Whether you have any difficulties entering the code or other questions, feel free to contact our Customer Service team for clarifications.

AnserX has a standard way of offering customers information updates.

You are being given a tracking code which you can use on the company’s website or this website here.

The only difference is that the website’s “check your parcel status” procedure is far more complicated.

It is not difficult to Track and Trace your package with the help of the Alltracking e-tracking system.

You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of numbers and letters you possess is everything you need to have to know where your parcel is.

AnserX has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that happen.

The Local or International Tracking department deals with lost/delayed or damaged packages.

If you have a feeling that may be your case, do not hesitate to contact the team for specifications.

AnserX has a standard way of offering customers information updates.

You are being given a tracking code which you can use on the company’s website or this website here.

The only difference is that the website’s “check your parcel status” procedure is far more complicated.

Track and Trace System in China

It is not difficult to track and trace your package with the help of the Alltracking e-tracking system.

You are one step away from the information on the status and location of your parcel. But you need a tracking number for it. Find it on your paper receipt or in your email confirmation.

The most important combination of numbers and letters you possess is everything you need to have to know where your parcel is.

AnserX has a transparent tracking service and the information present on the website is corrected before being completed.

Most websites will allow you to enter the given number into their Tracking System finder but in case the website does not provide this information directly, you can contact the Customer Service team and request additional details.

The package you request the information for will be checked by our Customer Service team who are constantly monitoring all the changes that happen.

The Local or International Tracking department deals with lost/delayed or damaged packages.

If you have a feeling that may be your case, do not hesitate to contact the team for specifications.

시스템에서 데이터가 누락될 수 있습니다. 고객은 일반적으로 이를 나쁜 신호로 간주합니다.

정보 부재를 설명할 수 없는 경우 – 결국 성공할 지연으로 생각하고 패키지가 특정 위치에 도달한 후에 상태가 표시됩니다.

정보가 업데이트되지 않으면 고객은 대부분 당황하지만 다소 납득할 만한 이유가 있을 수 있음을 인정해야 합니다.

정보가 필요한 소포의 미추적에는 여러 가지 설명이 있을 수 있습니다.

하지만 당황하기 전에 고객은 소포가 운송 중이라는 점을 고려하는 것이 좋습니다.

이것은 소포의 상태가 오랫동안 이동하지 않았고 추적 웹사이트에서 공유할 수 있는 소식이 없음을 의미합니다.

중대한 변경 사항이 발생하면 소포의 상태가 그에 따라 업데이트됩니다. 하지만 바로 확인되지 않는다고 해서 소포가 분실된 것으로 간주하지 마시고 일시적으로 지연될 수 있습니다.

Though many may consider that AnserX may have thousands of packages daily and it is hard to take care of all of them, it is not true. The company is experienced and does the job well.

AnserX takes very good care of the parcels as the trust rating is too high to let anyone down. Even though most cases are successful, this cannot be 100% of the cases. Issues do occur.

From time to time this can happen to anyone.

AnserX employees are usually very attentive and caring when it comes to all the actions that need to be done, going the extra mile for the customers to be satisfied but 100% of cases simply cannot always be successful.

The parcel may be lost on the way to the final destination. These cases are rare but they do exist.

In case this happens please contact the AnserX Customer Service team for further assistance.

The investigation will need to take place and the company will take the responsibility of offering you a solution.

Please note that you will be asked to offer information that will help to investigate the case.

It usually takes up to 48 hours to get a response from the Customer Service team. The complaints, appraisals, suggestions, and tracking number information requests can all be submitted.

But the lost parcel is not the only possible variant here. The parcel can also be stuck in transit, the goods can be stuck at customs, and delayed for any reason at all.

If your AnserX package has been in transit for a long time, you might just have to wait a little longer.

International sending often takes a lot of time, and inclement weather and other delays can prevent you from receiving your package on time.

You may also have checked the tracking status while your package had just departed for its destination, meaning you would have another 2 to 10 business days to wait.

If your package has been in transit for over three business weeks, you will need to contact the company directly.

Customer Service team will be able to provide you all the answers you need. Keep an eye on their reply.

AnserX seems to have one of the best Customer Service teams that is capable of dealing with any types of requests and issues.

Whether you want to complain or have any suggestions, you are free to contact the Customer Service team at AnserX.

Usually, customers have the following claims that the Customer Service team deals with:

1) Tracked packages that did not reach the destination

At AnserX, when delivery of an article cannot be completed, the item is either returned to the sender or returned to the company’s branch.

If you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, AnserX cannot be held responsible for it.

In most of the other cases, the delivery company will investigate the case and refund you.

2) Damaged tracked parcels

If the item arrives damaged, the first thing you need to do is get in contact with the seller as soon as possible. (This is for those who purchased an item online that was later sent with AnserX).

The seller will discuss the issue with the respective post company. In this case, the seller is responsible for the condition of the items when you receive them.

If the item is damaged you can enclose pictures, and put it all in writing, ideally in an email that you need to send to the seller. The seller then will investigate what happened with AnserX and either refund you or give you a substitute product.

In case you want to file a claim, please use the email address below to contact the company and ask for explanations: [email protected]